Infinity Agent Inc. (hereinafter referred to as "our company") The handling of personal information acquired through sales-related business is stipulated as follows:
Our company contributes to society, gains the trust of all customers, and conducts business activities to meet company expectations based on the management philosophy and the code of conduct. Recognizing that the personal information that we obtain from our customers through our business activities is not only an important asset for everyone but also a source of new value creation for us, we will protect personal information in the following manner appropriately according to the basic policy.
Article 1) Regarding the appropriate acquisition, use, and provision of personal information
We will take into consideration the content and scale of our business and acquire personal information in an appropriate manner to the extent necessary for business execution. We will not use personal information beyond the scope of the specified purpose of use (guidance and provision of services of our company and group companies to customers, delivery of products, response to inquiries), and we will take measures for that purpose. When changing the purpose of use, we will notify the person in advance and obtain their consent. Personal information will not be provided to a third party without the consent of the individual, except when entrusting the business to accomplish the purpose of use. In order to prevent the use and provision of personal information for purposes other than the intended purpose, the personal information protection manager will confirm the appropriateness of the use and provision of personal information. We are also strengthening control activities through measures such as self-inspection and internal auditing.
We may record a call with you to confirm your inquiry and improve our service.
Article 2) Safety management measures for personal information protection
(1)Preventive measures against the leakage, loss, or damage of personal information
We take appropriate security measures to prevent the leakage, loss, or damage of personal information. In addition, in order to thoroughly implement these, we provide education and supervision to employees. When outsourcing the handling of personal information, we strictly select and supervise the outsource.
(2)Corrective measures against the leakage, loss, or damage of personal information
In the event of leakage, loss, or damage of personal information, we will give top priority to preventing the spread of damage, take corrective measures promptly, investigate the cause, and strive to prevent recurrence. In addition, we will report information about the accident to the relevant parties and organizations to the extent necessary.
Article 3) Compliance with laws, national guidelines, and other norms
We will comply with the laws and regulations regarding the handling of personal information, guidelines of the competent government agencies, norms of affiliated organizations, and other norms established by the government.
Article 4) Continuous improvement of personal information protection management system
We will implement and maintain a management system for the protection of personal information, review it regularly, and strive for continuous improvement.
Article 5) Responding to complaints and consultations regarding personal information
If you have any complaints or reuire consultations regarding the handling of personal information, please contact us via the "Personal Information Inquiry Desk" below. We will also respond to inquiries regarding the protection of personal information below.
[Personal information inquiry window]
Infinity Agent, Inc.
CEO Yuhei Okada
Established on December 1, 2017
April 3, 2020 Final revision
Act on the Protection of Personal
Personal information manager
We appoint the following persons as personal information protection managers, manage the acquired personal information appropriately and safely, and
unauthorized access to personal information from the outside and its unauthorized use, loss, destruction, falsification. And take protective measures to prevent leaks.
Infinity Agent, Inc. Management Department KobayashiPhone：03-6910-0840
Address:#3F Daiwa3chomebiru 3-2-3 Kandajimbocho,Chiyoda-ku, Tokyo-to 101-0051 Japan
Purpose of use of personal information
Depending on the type of personal information acquired, we will use it for the following purposes within the scope of our legitimate business execution, and will not use it for any other purpose.
If you change the purpose, we will notify you or announce it in advance.
- 1. information to be obtained from customers (clients)
- ・Customer inquiries = proposal and provision of desired products, technologies and services, and their follow-up
- ・Registration for downloading of materials provided by the Company = sending of materials and follow-up services
- ・Seminar registration = seminar reservation, notification, and follow-up
- 2. information obtained from users of our applications and various web services
- ・Acceptance of applications for various services and provision of such services
- ・Information on new services, surveys, etc. (DM)
- ・Responding to inquiries
- 3. information obtained from applicants for employment
- ・Consideration of employment, interviews, and business communication
- 4. information obtained from employees
- ・Personnel, payroll, benefits, and business communication
- 5. other information obtained through inquiries to the Company
- ・Responding to inquiries
Provision or Entrustment of Personal Information to a Third Party
The personal information acquired may be provided or entrusted to third parties other than the Company under the conditions described in Section 2 only in the following cases.
- 1. when our subcontractors provide information or services by direct mail, e-mail, or other means on our behalf
- 2. when it is necessary for our subcontractors to provide individual services such as after-sales service on our behalf
- 3. for the purpose of providing statistical information, when accumulating or analyzing individual personal information, processing it into a format that does not allow for personal identification or specification, and disclosing the statistical data
- 4. as required by law
- 5. when necessary to protect the life, health, property, or other vital interests of the individual or a third party
Confidentiality agreement with the relevant subcontractor when providing or outsourcing
When we outsource all or part of our business to a third party, we carefully select the third party on the condition that they have established and implemented a management system that can appropriately protect personal information, and then we conclude a "Confidentiality Agreement on the Handling of Personal Information" with the third party to strictly manage the entrusted personal information.
Matters to be announced concerning retained personal data
The personal data in our possession falls under all of Section 2 "Purpose of Use of Personal Information".
The handling of these retained personal data is the same as in paragraphs 1 through 4 of "Handling of Personal Information" above.
Procedures for requesting disclosure, etc. of retained personal data, and contact for complaints and consultation The personal data in our possession falls under all of Section 2 "Purpose of Use of Personal Information". The handling of these retained personal data is the same as in paragraphs 1 through 4 of "Handling of Personal Information" above.
The person in question may make a "complaint or request for consultation" regarding his/her own personal information, or request notification of the purpose of use, disclosure, correction, addition or deletion of content, suspension of use, deletion, or suspension of provision to a third party (hereinafter referred to as "request for disclosure, etc."). In such cases, the Company will respond within a reasonable period of time after confirming the identity of the person making the request. The contact for complaints and consultation regarding personal information is as follows.
Translated with www.DeepL.com/Translator (free version)
- 1. Billing procedures
With respect to the personal data held by the Company, the Company will promptly respond to requests from the individual or his/her representative for notification of the purpose of use, disclosure, correction, addition or deletion of content, suspension of use, deletion, and suspension of provision to third parties (hereinafter referred to as "Requests for Disclosure, etc."). (hereinafter referred to as "Requests for Disclosure, etc.") will be handled promptly in accordance with the prescribed procedures established by the Company. However, if responding to a request for disclosure, etc. would result in any of the following cases, we may not be able to respond to the request for disclosure, etc. after explaining to the individual or his/her representative that we cannot respond to the request and the reason.
・When there is a risk of harm to the life, body, property, or other rights or interests of the individual or a third party
・If there is a risk of significant impediment to the proper conduct of our business When there is a risk of harm to the life, body, property, or other rights or interests of the individual or a third party.
・If it would violate laws and regulations
In addition, if you delete or stop using your personal information, you may not be able to receive the services that you are currently using.
Personal information that is no longer required to be retained due to the termination of our services will be deleted in accordance with our company's regulations.
- 2. certificates, etc. for the claim procedure
If the person making the request for disclosure, etc. is a proxy, please submit a copy of one of the following identification documents by fax or mail in addition to the document in a. above. Please make sure that your current address can be confirmed and that your legal domicile is blacked out.
i) Legal representative
・If there is a risk of significant impediment to the proper conduct of our business When there is a risk of harm to the life, body, property, or other rights or interests of the individual or a third party
・Documents to confirm the identity of the legal representative (driver's license or health insurance card of the legal representative, etc.)
ii) Proxy by power of attorney
・Power of Attorney
・Documents to confirm the identity of the proxy (such as the proxy's driver's license or health insurance card)
The personal information provided in this request for disclosure, etc. will be used only to the extent necessary for the procedure of the request for disclosure, etc.
The identity verification documents or proxy verification documents submitted will be deleted immediately after the verification process.
In addition, disclosure requests that have passed a certain period of time after the completion of the procedure will be deleted by an appropriate method.
- 3. Contact for requests for disclosure, etc.
Please contact the following [Personal Information Inquiry Desk] to make a request for disclosure, etc. After that, please fill out the designated form ("Personal Information Inquiry Application Form") that we will send you, and return it by mail together with the identification documents shown in 2 above.
No fees or postage will be charged for such requests.
We will notify you of our response to your request for disclosure, etc. by mail within 14 business days of our receipt of the submitted documents.
- 4．Contact for complaints and consultation
For complaints and consultations regarding the handling of personal data held by the Company, please contact the "Personal Information Inquiry Desk" below.
[For inquiries about personal information, please contact]
Kobayashi, Administration Department, Infinity Agent Co.Phone: +81-3-6910-0840
Address: Daiwa Jimbocho 3-chome Building 3F, 2-3, Kanda Jimbocho 3-chome, Chiyoda-ku, Tokyo 101-0051, Japan
Voluntary nature of personal information provision
It is up to you to decide whether or not to provide us with your personal information. However, please note that if you do not provide us with your personal information, we may not be able to provide you with the services described in this document.
Acquisition by a method that cannot be easily recognized by the individual
This page also collects information through cookies. However, this information is not used to identify or specify individuals, and is not used for any purpose other than those listed below.
- 1. to prevent unauthorized access and to improve customer convenience
- 2. to obtain statistical information for use within the Company
It is possible to set your browser to not accept cookies. In this case, you can still use this page.
2. to obtain statistical information for use within the Company
About Authorized Personal Information Protection Organizations
An authorized personal information protection organization is an organization authorized by the competent minister based on the Personal Information Protection Law, which aims to ensure the proper handling of personal information by handling complaints about the handling of personal information and providing information to the organization. Our company is a target business of the following authorized personal information protection organization.
[Name of Authorized Personal Information Protection Organization]
Japan Association for Promotion of Information Economy and Society
[Contact for complaint resolution]
Personal Information Protection Complaint Office
Address: Roppongi First Building, 1-9-9 Roppongi, Minato-ku, Tokyo 106-0032, Japan
Phone: +81-3-5860-7565/0120-700-779 ※This is not a contact point for inquiries about our products and services.